IT Service Management as-a-Service,
powered by ServiceNow®
Accelerate your Channel business’ growth by streamlining your IT operations, reducing costs, and optimising service quality
Join Our Partner Programme
Open doors to lucrative projects and returns
Establishing yourself as your customers’ trusted technology partner is a long, multifaceted journey, but the potential rewards are worth it. Having spent more than twenty years making the transition from an ISP, focusing on sub-£500K deals, to leading MSP and systems integrator, managing a growing range of critical multi-million-pound projects, we’ve experienced this process first-hand.
And we’re ready to show you how to do the same, beginning with a whole new approach to IT Service Management (ITSM) that will optimise the performance of your entire solution portfolio and open the door to some of the most sought-after projects and revenue streams...
Transform Your Business with ITSM
A customisable ITSM solution, ready to launch today
Our ITSM as-a-Service solution combines the industry-leading ServiceNow® platform - trusted by Fortune 500 companies worldwide - with our deep expertise designing and delivering service desk operations for organisations across a range of sectors. You enjoy a customisable solution, tailored to your workflows and end users, while eliminating the inherent cost and complexity of in-house ITSM deployments, allowing you to access all the available benefits in weeks rather than months, for a best-in-class price.
A proven, best-in-class solution
As a ServiceNow® registered partner, experienced in aligning service desk operations with ITIL v4 best practice, we offer the perfect blend of a bespoke design and a prebuilt platform, ready to seamlessly integrate with your wider solution portfolio, for full control and visibility.
Retain full control of your costs
Employing a modular approach to designing your ideal service desk, while shifting the ongoing costs from CAPEX to OPEX, allows for completely predictable, monthly pricing and tangible savings that can be reinvested in other areas of your business.
Make yourself indispensable
Whatever the nature of your services, when end users enjoy rapid resolution of all tickets, you will quickly establish yourself as your customers’ trusted MSP, allowing you to build long-lasting business relationships and steady streams of revenue.
Maintain the leading edge
SWhen routine processes are intelligently automated and real-time insights into the performance and security of your IT ecosystem are made available through a single pane of glass, a culture of ongoing improvement can be established, helping you stay ahead in evolving markets.
Unlock ITSM Revenue Potential
Rolling 3 month average. Industry average: 17
Drawing on more than twenty years of managed IT expertise
Our ITSM as-a-Service solution was originally designed for our own use, allowing us to make use of the ServiceNow® platform in a way that would support our customers’ requirements and our evolving range of innovations. The principles that have helped support our evolution into a leading systems integrator are inherent in the design.
With ITSM as-a-Service overlaid across your entire IT ecosystem and the support of our experts, you not only enjoy all the benefits of a world-class service desk operation, but can begin making the principles, tools, and methodologies needed to take your business to the next level an integral part of your day-to-day operations.
Leverage ITSM to Expand Your Portfolio
ITSM as-a-Service is the key to taking your Channel business to the next level
Disparate service desk platforms often lead to inefficient ticket management and limit opportunities for improvement and innovation. In contrast, a world-class ITSM platform allows you to deliver managed IT that is seamless, secure, and always available, with a holistic view of your entire product ecosystem’s performance and security allowing you to maintain the very highest level of service quality.
This, in turn, empowers you to deliver innovative, fully integrated solution wraps that expand your revenue streams and establish you as truly essential to your customers’ future success. In fact, organisations already utilising ITSM platforms have reported a 20% reduction in IT costs and a 30% improvement in operational efficiency.
However, the initial cost and complexity of designing an ITSM platform in-house means many organisations fail to see these benefits, negatively affecting their growth and limiting their ability to bid on the increasing number of highly lucrative projects– particularly across the public sector - where ITSM tooling will be required.
We decided there should be another way...
Unlock New Revenue Streams
IT Service Management Features
Unlock New Revenue Streams
Read our Partner Brochure
As a trusted partner, our deep expertise and capabilities in Networks, Cloud, Data Centre Solutions, Unified Communications, Cyber Security and Professional Service enable your sales teams to increase your average order values. We design and deliver Channel Partner solutions ranging in value from £5,000 to £1,000,000 per year. Find out more by downloading our Channel Partners Brochure.
Don't take our word for it...
Ensure your ideal customers can always access your solutions
For more than twenty years, EXPO.e have extended its coverage from major metros to the whole UK, and can now offer high-quality coverage to over 90% of UK businesses. Today, our network has more than 190 POP’s around the country, with over 35,000 on-net postcodes in London alone, with major metro-hubs in Birmingham, Manchester, Leeds, Bristol, Glasgow, and Edinburgh.
We continue to invest in our network’s reach to ensure you can offer every customer and end user the same exceptional standard of service they have come to expect from you, wherever they are located.
We’ve increased individual client revenue FIVE FOLD by adding EXPO.e’s Cloud services to our portfolio.
Stephen HarteHead of Technology, Opus Technology.
Anyone can deliver technology, but it's people that really make the difference. That's the difference between a service provider and a partner, and that's what we've enjoyed throughout our relationship with EXPO.e.
Terry FariaTelecommunications Manager, Quiss Technology.
It's the shared values that have really been the foundation of our relationship with EXPO.e, as well as their willingness to do things a bit differently.
Robb ThawProduct Marketing Manager, Natilik.
Refer your customers and enjoy a whole new source of revenue
If any of your customers would benefit from our ITSM as-a-Service solution, then put them in touch and receive a referral fee. We’ll do the rest!
