A longstanding channel partnership drives the delivery of world-class managed IT services
About Quiss Technology
The Challenge
Solution
Following a comprehensive evaluation of their service capabilities, network quality and - critically - cultural fit, Quiss elected to partner with EXPO.e - initially to support the delivery of communications solutions, including VPLS, DC and Cloud connectivity, and Microsoft Teams, along with UC and traditional hosted telephony. Since then, the partnership has evolved to encompass EXPO.e's full portfolio of solutions, particular Cloud and Unified Communications, in order to support their clients' as they transition to a distributed workforce and explore new ways to futureproof their IT infrastructure.
Critical to the success of this partnership has been the strong, sustained communication between Quiss, a dedicated account team at EXPO.e, and Quiss' customers and end users. Given the demanding sectors Quiss delivers its services to, which typically have highly strict compliance and data protection requirements, off-the-shelf solutions will rarely prove appropriate, which means close consultation at the outset of every project is essential. By delving deep into the goals for each project's requirements before any solutions are proposed, Quiss and EXPO.e are able to design and deliver solutions that optimise customers' overall efficiency, scalability and profitability, while streamlining the process of meeting complex compliance requirements.
In this way, Quiss is able to offer customers the best of both worlds: the cutting-edge technology, sector-specific expertise, and world-class service quality of IT leaders, combined with the flexibility, agility, and personal approach of smaller, up-and-coming organisations.
The partnership continues to evolve, as teams from Quiss and EXPO.e work closely with customers and end users to help them navigate the evolving digital landscape, launching new innovations in direct response to their short- and long-term requirements. In this way, the true value of a partnership based on trust, communication and innovation demonstrates itself.
Partnership benefits
- Successful delivery of bespoke solutions, built to fulfil customers' unique requirements.
- Combining EXPO.e's full portfolio of IT, Cloud, Communications and Cyber Security solutions into Quiss Technology's wider service wrap.
- Ongoing communication between teams at both companies, driving operational efficiency and technological innovation.
- Adoption of new value‐added services.
- Customer peace of mind, knowing that the solutions vital to their business are fully managed through a stable and committed relationship, from the services provider through to the end user.
The most important thing at the outset of any new partnership is establishing trust between teams. Once you've built a strong rapport and are working towards shared goals, the technological innovations follow naturally.
Terry Faria
Telecommunications Manager, Quiss Technology.
Anyone can deliver technology, but it's people that really make the difference. That's the difference between a service provider and a partner, and that's what we've enjoyed throughout our relationship with EXPO.e.
Terry Faria
Telecommunications Manager, Quiss Technology.
Read our
Partner Brochure
As a trusted partner, our deep expertise and capabilities in Networks, Cloud, Data Centre Solutions, Unified Communications, Cyber Security and Professional Service enable your sales teams to increase your average order values. We design and deliver Channel Partner solutions ranging in value from £5,000 to £1,000,000 per year. Find out more by downloading our Channel Partners Brochure.
