Tech-is-being-commoditised--if-you-dont-solutionise-youre-toast

Tech is being commoditised... if you don't solutionize™, you're toast!

Yes, you read that right. As technology becomes increasingly accessible to consumers, many businesses are feeling the pressure to differentiate themselves among their competitors and provide added value beyond simply selling products. Amid this landscape shift, Channel partners find themselves right at the centre of this paradigm shift; facing the difficult challenge of remaining competitive and profitable in an industry where traditional solutions are becoming commoditised.

Getting-your-new-talent-off-to-the-best-possible-start-in-the-post-COVID-er_20210817-155524_1

Getting your new talent off to the best possible start in the post-COVID era

Onboarding has always been a challenge for organisations, whether they're start-ups or international corporations. There are numerous factors to consider, from practical ones - like gathering payroll information, setting up phones and laptops, and arranging access to office space - to more subtle ones, like ensuring new joiners are able to bond with their teams and are comfortable in their new working environment.

Why-you-should-start-exploring-MS-Teams-Rooms-as-we-emerge-from-lockdown

Why you should start exploring MS Teams Rooms as we emerge from lockdown

Throughout 2020 and the first half of 2021, Microsoft Teams has become omnipresent in our professional - and for many of us, personal - lives. But with the opening up of our offices coming progressively closer, and hybrid working now having established itself as most organisations' preferred working model for the 'new norm', we must consider how we can accommodate the needs of both office and remote workers, ensuring they can maintain the same quality of omnichannel interaction, communication, and collaboration that has been cultivated throughout the pandemic.

Why-single-service-partnerships-are-evolving-as-we-prepare-for-the-post-COVID-world

Why single-service partnerships are evolving, as we prepare for the post-COVID world

Over the years, many organisations have developed their partner networks by engaging with multiple suppliers for specific services, utilising flexible transactional relationships to access services on an as-needed basis. The immediate advantages here are clear: organisations can broaden their capabilities and enhance their infrastructure while minimising the resulting burden on internal teams, allowing them to focus their expertise on business growth activities.

One-year-on-What-the-COVID-19-has-meant-for-our-partner-ecosystem

One year on… What the COVID-19 has meant for our partner ecosystem

To say the past year has been a challenging one would be an understatement. COVID-19 has forced organisations to adapt to remote working and reconsider the way we connect and collaborate with colleagues and deliver services to our customers and end users. With sales dropping 30% in Q2 of 2020[1], the picture certainly seemed bleak, but looking back on the past years' challenges and innovations, what lessons can be learned, and what new opportunities are waiting for us as we consider the eventual return to the office?

Let's consider the year as a whole and find out…

A-new-world-of-smart-technology-for-channel-partners-from-Exponential-e-and-Vysiion

A new world of smart technology for channel partners, from EXPO.e and Vysiion

The addition of Vysiion to the Exponential-e Group has ushered in a new era of innovation for both companies. Combining our collective expertise with multiple technologies, across multiple sectors, allows us to deliver a more comprehensive service wrap, putting a range of cutting-edge solutions at the fingertips of our channel partners which they, in turn, can offer to their customers and end users. For example, consider Vysiion's smart technology capabilities…
The-Managed-Service-Desk-a-platform-for-ongoing-service-improvements-and-enhanced-customer-communications

The Managed Service Desk: a platform for ongoing service improvements and enhanced customer communications

Throughout the past year, organisations across all sectors have been forced to adapt to lockdown requirements, with omnichannel communications replacing many familiar methods of face-to-face contact. In light of this shift, the familiar service desk's role has broadened, acting as many customers' and end users' primary means of contact with their service providers.

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